Commercial Security Guards

Ensuring a safe, welcoming environment for businesses and tenants, our guards provide visible protection, deter threats, and maintain order in shared commercial spaces.

Managing Risk in Commercial Settings

Office towers and commercial buildings have round-the-clock traffic, from staff, tenants, visitors, property managers and contractors. They have deliveries throughout the day and often after hours. With shared spaces, accessible entrances, and valuable assets on-site, risks like theft, unauthorized access, and disruptive behaviour can become ongoing concerns.

An on-site trained commercial security guard can provide an immediate response to security-related incidents, enforce site policies, and support safety without interrupting business flow. Their presence helps deter incidents and gives tenants peace of mind in the security of their environment.

Commercial Security Guards: Coverage and Responsibilities

iGuard360° commercial security guards are trained to operate in buildings where access, movement, and tenant expectations need to be managed without disruption. Rather than blending into the background, they take an active role in safeguarding entry points, shared spaces, and restricted zones. They can be supported by The iGuard360° Multiplier Effect — including your cameras, monitoring with AI-enhanced analytics and the Global Security Operations Command Centre.

Depending on your property and tenant needs, iGuard360° guards can help with several security responsibilities:

Access Control and Visitor Management

They monitor lobby areas, entry points, and reception zones while managing visitor credentials and deliveries.

Patrols and Property Oversight

With randomized interior and exterior patrols, on-site guards can help identify unauthorized access, maintenance hazards, and after-hours activity.

Tenant and Staff Safety

When a threat arises, they assist with disturbances, employee concerns, and medical or safety events.

Loading Dock and Parking Supervision

They monitor controlled areas to prevent tailgating, theft, and non-permitted access.

Incident Response

With real-time communication with the Global Security Operations Command Centre, guards act quickly during threats, emergencies, or lockdown situations.

Operational Support

iGuard360° guards reinforce building policies, support facility teams, and provide reliable documentation and reporting.

The Effectiveness of Commercial Security Guards — Multiplied

On-site commercial security guards can be part of a customized security solution that includes cameras, AI-enhanced video monitoring and analytics, mobile patrol units in the field and our Global Security Operations Command Centre. When a threat is detected, the guard is alerted either by Video Sentry or, when escalated, through a live operator. If needed, a mobile response unit can be dispatched to support on-site guards by conducting exterior inspections, after-hours checks, or reinforcement during incidents.

With the Multiplier Effect, one guard acts with the support of multiple resources. Every response is coordinated through real-time oversight and not left to chance.

Scenario: Suspicious Activity at a Commercial Loading Dock

Context:

It’s 3:30 p.m. in an office tower. The on-site security guard monitors as a delivery truck is being unloaded. While authorized staff move materials inside, the guard notices an unfamiliar individual lingering near the entry point, attempting to follow the crew through the secure access doors.

How iGuard360° Responds

Real-Time Monitoring

The guard alerts the Global Security Operations Command Centre, providing a description of the individual. Global Security Operations Command Centre operators immediately views the camera feed at the loading dock area, verifying the person’s movements and standing by to dispatch mobile response support if required.

On-Site Verification

Maintaining visibility, the guard approaches and professionally engages the individual. A quick check confirms they are neither part of the scheduled delivery team nor registered as a permitted visitor.

Intervention and Prevention

The guard guides the individual away from the loading dock, eliminating the risk of theft or non-permitted access to service corridors. Meanwhile, the Global Security Operations Command Centre operator continues monitoring to confirm the area remains secure.

Follow-Up and Documentation

The guard files a detailed incident report, supported by camera footage and delivery logs compiled by the Global Security Operations Command Centre. This documentation is forwarded to building management for review.

Preventive Adjustment

In consultation with management, the security team increases oversight at the loading dock during scheduled deliveries. Access procedures are reinforced with contracted service providers to minimize security issues.

Result:

The suspicious activity is managed quickly and without escalation. By combining the presence of the security guard with the Global Security Operations Command Centre monitoring, and clear intervention protocols, iGuard360° prevents non-permitted access, deters theft, and strengthens security at a critical access point.

Ready to Enhance Your Commercial Security?

Protect tenants, reduce risk, and maintain building confidence with iGuards360° commercial security guards. Connect with us to build the right coverage for your property.