Virtual Concierge Services
On-demand support for residents and guests — live, professional service at the push of a button.
Customer Service at the Push of a Button
When a concierge steps away from the desk or is assisting another resident, iGuard360° virtual concierge services — an on-demand feature — ensures no call for help ever goes unanswered.
Residents can quickly connect with the Global Security Operations Command Centre through secure video or voice-only intercoms. This centre is Canadian-owned and operated, staffed by locally sourced and trained personnel. It provides assistance, directions, and emergency support. This service seamlessly extends your on-site security concierge, combining safety and service into a comprehensively available solution.
From answering access inquiries and providing instructions for guests to assisting with emergencies, virtual concierge operators are trained to deliver professional, prompt, and courteous support — 24/7.
How Virtual Concierge Services Work
Every property’s system is connected to the Global Security Operations Command Centre via secure communication links. When a resident or visitor presses a call button, the request routes directly to a trained Global Security Operations Command Centre operator who can view the related camera feed, speak live through the intercom, and take immediate action.
Operators can:
- Verify visitors or contractors before granting access
- Provide directions or assistance to residents and visitors
- Monitor lobby and entry cameras for unusual activity
- Notify on-site staff or mobile response teams when in-person support is needed
- Escalate emergencies and dispatch help within seconds
This technology ensures residents always have help — whether the concierge is momentarily away from their desk or the building uses remote-only service coverage during off-hours.
Professional Service, Enhanced Safety
iGuard360° virtual concierge services balance hospitality and protection. Residents get a friendly, responsive service experience, while property managers gain peace of mind knowing every request, access attempt, or emergency is recorded, time-stamped, and handled according to protocol.
All interactions are backed by the same Global Security Operations Command Centre infrastructure that supports iGuard360° mobile, patrol, and video services, ensuring consistency, reliability, and accountability across every touchpoint.
With The Multiplier Effect, one centralized Global Security Operations Command Centre team can support multiple properties simultaneously, multiplying coverage without increasing staffing costs.
Scenario: After-Hours Resident Lockout in a Condo Building
Context:
It’s 11:30 p.m. in a condominium where the on-site concierge is off-duty for the night. A resident realizes they’ve forgotten their access fob inside and presses the virtual concierge intercom at the front entrance. Within seconds, they’re connected to a live iGuard360° operator at the Global Security Operations Command Centre.
The Response:
Instant Connection
The operator greets the resident through the intercom’s integrated camera feed.
Identity Verification
The operator verifies the resident’s credentials against the building database, confirming their unit and profile before proceeding.
Assistance and Resolution
Once verified, the operator remotely unlocks the vestibule door.
Safety and Documentation
The interaction is recorded, time-stamped, and stored within the Global Security Operations Command Centre system, ensuring a verifiable record of the exchange.
Follow-Up
A note is left in the building’s daily report for the concierge to review in the morning.
Result:
The resident gains safe, verified access without delay. No security risk, no unanswered calls, and no frustration. Through the virtual concierge service, iGuard360° ensures every building has professional, around-the-clock support — delivered instantly through intelligent communication and Global Security Operations Command Centre oversight.
Ready to Add Real-Time Support to Your Property?
iGuard360° virtual concierge services bring human connection and intelligent security together — ensuring residents always have someone to turn to.
